If you are not satisfied with your purchase we are able to process a refund for the items as long as we are notified within 14 days of you receiving the goods subject to the below conditions.

To request a refund or exchange you must inform us, rather than the brand, Please email support@hibana.co.uk and provide us with the email address you used to make your purchase, along with your order reference number.

As we are a multi-brand marketplace we will provide you with the returns address to send the item directly back to the brand. The brand will then inspect the returns and we will inform you of whether the return/exchange has been approved.

If the return is due to shipping error or damaged items the brand will cover the cost of returning the item. In all other cases you are responsible for the cost of sending the item back to the brand, unless the brand specifies that they offer free returns Please note that all items must be unused and returned in the original packaging, unless otherwise approved by the brand.

Once a refund has been approved, you will receive the appropriate amount within 14 days of the item being received by the brand. For an exchange, you will receive the item in the normal delivery time. Sealed products which have been opened, such as beauty and hygiene related products as well as gift vouchers and made to order/personalised products are not suitable to be returned unless faulty.